Privacy Policy

Last updated: November 28, 2025

1. Introduction

At RentSwap, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

Name and contact information (email address, phone number)
Account credentials (username, password)
Profile information (age, occupation, income details)
Housing preferences and requirements
Communication history with us and other users
Payment and billing information

2.2 Automatically Collected Information

When you use RentSwap, we automatically collect:

Device information (IP address, browser type, operating system)
Usage data (pages viewed, time spent, click patterns)
Cookies and similar tracking technologies
Location data (with your permission)

3. How We Use Your Information

We use the collected information for the following purposes:

To provide and maintain our matching service
To process your registration and manage your account
To match you with suitable rental opportunities
To communicate with you about your account and our services
To process payments and prevent fraud
To improve our platform and develop new features
To comply with legal obligations
To send you marketing communications (with your consent)

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

With Landlords: When you express interest in a property, we share relevant profile information with the landlord
With Current Tenants: To facilitate the matching process
Service Providers: With third-party vendors who assist in operating our platform (payment processors, hosting services, analytics providers)
Legal Requirements: When required by law or to protect our rights and safety
Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication mechanisms
Employee training on data protection

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Under GDPR and Dutch data protection laws, you have the following rights:

Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your data ("right to be forgotten")
Restriction: Limit how we use your data
Portability: Receive your data in a structured, machine-readable format
Objection: Object to processing of your data for certain purposes
Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, please contact us at privacy@rentswap.nl.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and settings
Analyze platform usage and performance
Provide personalized content and recommendations
Measure the effectiveness of our marketing campaigns

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.

8. Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes and enforce our agreements

When your data is no longer needed, we will securely delete or anonymize it.

9. International Data Transfers

Your information may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

10. Children's Privacy

RentSwap is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a prominent notice on our platform. Your continued use after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy@rentswap.nl
Data Protection Officer: dpo@rentswap.nl

13. Supervisory Authority

If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).